Social Media Commenting Policy

The Alzheimer Society of Ontario recognizes that the goals of social networking are best served through a free exchange of thoughts and ideas, even if they are critical of the Alzheimer Society and our work. We also recognize that use of social media channels is a privilege and not a right and that we have a responsibility to ensure that these channels are not used to spread false information, abuse or other malicious content. Our social media channels are intended to be a community space for support and information, where people can share their experiences about dementia and support eachother in a respectful way.

This policy clarifies what is acceptable and unacceptable use of Alzheimer Society of Canada social media channels.

Acceptable use:

1. Relevant news articles
2. Information related to Alzheimer’s disease, dementia or brain health
3. Stories related to Alzheimer’s disease, dementia or brain health
4. Comments related to caregiving or support
5. Comments related to advocacy
6. Opinions about the Alzheimer Society, its services and policies, including criticism
7. Comments or actions that fall within our guidelines and policies.

Unacceptable use:

Administrators will respond to the following content:
1. Incorrect or misleading information about the Alzheimer Society, its services and/or policies.
2. Incorrect or misleading information about dementia and/or products/services related to treatment of dementia.
3. False accusations about the Alzheimer Society.
4. Comments or actions that fall outside our guidelines and policies.

The following content may not be acceptable and may be removed:
1. Where the Alzheimer Society has attempted to correct misinformation about the above and has been unsuccessful due to repeated and or belligerent posting of the misinformation.
2. Specific complaints about the Alzheimer Society, its services and policies where the writer demonstrates that he or she does not wish to seek a resolution.
3. Information or links to external content that are unrelated to the Alzheimer Society and its work or content too loosely related to add value to the community.
4. Information or links to external content that has not been reviewed by the Alzheimer Society.
5. Rants.

The following content is not acceptable and will be removed:
1. Racist, sexist and homophobic language
2. Overtly sexual content
3. Threatening or abusive language
4. Malicious content
5. Personal or confidential information
6. For-profit content or content posted for personal gain
7. Comment or actions that fall outside the guidelines and policies mandated by the Alzheimer Society.

Repeated writing of content in contravention of this policy may result in the removal of the privileges of the writer/s from some or all of the Alzheimer Society’s social media channels.


Last Updated: 11/08/2017